Why do you need us?

Well, that's easy! Here's a quote from one of our happy customers:

"Every bit of employee and management time, focus and energy spent on something which is non-core, is taking away from focusing on your competitive advantage.” Lewis Walker, Metra

Ask yourself:

Do you find yourself constantly distracted from your core role by questions from the product users?

Is there sufficient and regular training provided to keep users up to date with the changing functionality?

Is your installation behind the latest stable release?

Do you think your product is configured in the best way to reflect your development or business processes?

Do you have time to explore new features and an ever-expanding list of new add-ons?

Were you told by your business that more people are going to be using Atlassian products and now you have to upgrade/productionise/run training?

So, do you need help?

User Support

Provide help and guidance across all Atlassian applications

Work on support issues raised, with Atlassian and any Atlassian Marketplace Apps, including gathering relevant application-specific information and contacting the vendors.

Escalate issues directly with Atlassian Support and update you on the resolution.

Provide practical advice (Agile, Portfolio Management with Advanced Roadmaps, Service and Asset Management) to ensure the teams have sufficient knowledge to use the products in the best way possible. 

Perform workflows, screens, issues, boards, filters and other project’s configuration maintenance.

Host and lead Atlassian User Groups and provide guidance to your organisation’s Atlassian champions.

Application Support

Offer best practice implementation and user set up of your Atlassian Cloud instance(s).

Maintain and support existing best configuration practices and security standards.

Manage the implementation, integration and configuration of Atlassian Marketplace Apps with core Atlassian products.

Provide regular proactive maintenance of Cloud instances to ensure best setup (instance size, test instances and sandboxes, user management).

Produce monthly reporting, support issue resolution/updates, and offer recommendations for implementation or configuration changes.

Licence Support

Offer proactive licence management, including monthly payment options in NZD. Guidance through renewal cycles (upgrades/downgrade).

Full Solutions

At TechTime, we are experts in all areas of Atlassian, including Licensing, Cloud Migration, Products and Services. As a single point of contact for all Atlassian support, we aim to improve our customer's experiences.

Streamlined Process

At TechTime, we aim to make our processes as easy and efficient as possible. After a consultation, we provide a no-obligation quote (valid for 30 days) that will be implemented on the same day it's accepted. 

Global Partnerships 

TechTime has over 31 partners globally, including Tempo, EasyAgile, Adaptavist and more popular app vendors. These connections mean better relationships, prices, support and expertise for our license customers!