ReportAbuse License Agreement
Features
Alongside the options of reply or like a comment, the user has the ability to report a specific comment. Any comment may be reported to the community administrator or moderator of the space or the individual page.
The reasons why a user may want a comment bought to the attention of the community moderator can be varied. They may believe the content of the comment is:
There is no criteria that must be met for this report option to be selected. This is entirely at the discretion of the user and how they view the comment content. This may depend upon the entire conversational thread or it could be the wording and tone of the specific comment.
By providing the report option to all members of the community, you are intimating that a degree of control and policing is continually in effect. This helps to maintain the required level of professionalism to ensure your enterprise social media community is seen as the place where staff can contribute their comments and
improve collaboration within your enterprise, safely.
Immediately upon selecting the report option the following two actions occur:
It is important that the reason why the comment has been reported is not captured at this time. This allows the site moderator/administrator to review the comment impartially.
Benefits
Social media communities bring all forms of one-to-one social interactions into the virtual realm - including the negative ones like violations of privacy, bullying and even damage to reputations.
Report Abuse gives a level of regulatory control over to your user community.
User empowerment
Report content that they believe is in breach of the user standards or employment codes of conduct.
Responsiveness
Moderated content handled effectively.
Ban content
The ban function is restricted to the moderation user group.
Where the banned content was, it can be replaced in the conversational thread with a generic banner e.g. stating "this comment was banned".
Impartial review
It is important that the reason why the comment has been reported is not captured. This allows the site moderator/administrator to review the comment impartially.